Sent and confirmed order can be canceled by email. In the case of delivery of goods to the carrier or post office, the seller is entitled to reimbursement of expenses incurred in sending the goods.
Goods are shipped through the mail. Stock items are shipped usually within two working days. If the goods are not in stock, it is indicated for the goods sold.
As the price of the purchase agreement between the seller and the buyer pays the price indicated at the time that the firm order buyer. This price will be listed in the order confirmation. Price is always finite, including all taxes.
Payment terms - can pay by credit card or PayPal system.
6. Returns and warranty
Warranty period, which amounts for consumer goods 24 months, starts taking over the goods. If the sold item, its packaging or instructions attached thereto marked in accordance with specific legislation to limit the use of case (expiration), the warranty period ends this deadline. Usually ships contact lenses with expiration date of at least one and a half years, and solutions with a one year expiration date. If you want to inform your ordered expiration data solutions or contact lenses, we will be happy to give you phone numbers or e-mail. The warranty period shall be extended by the period during which the goods were under repair. In the case of exchange of goods for the new warranty period begins on the new warranty.
The consumer has to get warranty service:
- if it is a removable defect, the right to free, fair and timely removal of defects, replacement of the defective goods or defective parts, if not because of the disproportionate nature of the defect. If such a procedure is not possible, the right to a reasonable discount on the purchase price or withdraw from the contract,
- case of irremovable defect preventing proper use of property, the right to replace the defective goods or to withdraw from the contract, the same rights belong to the consumer, if the defects can be removed but the buyer can not for the re-occurrence after repair or for a greater number of defects properly use the thing. For the re-occurrence of the defect is considered, if the same defect preventing proper use, which was under warranty for at least twice removed, occurs again. Higher number of defects means, if the thing together at least three defects prevent its proper use.
In the case of other defects and unrecoverable if the consumer does not require replacement, has the right to a reasonable discount on the purchase price or withdraw from the contract.
The complaint please immediately notify us by email or phone before sending the goods claimed. Your claim will analyze and solve individually. Subsequently we will issue a written confirmation of when the claim was raised, what is its content, which way of settling the claim is required; further confirmation of the date and manner of settling the claim, including confirmation of the repair and its duration, or a written statement rejecting the claim.
Contact for application of complaints:
The complaint immediately decide, in complex cases in one week. This period does not include reasonable time by type of product or service required for a professional assessment defect. Complaint, including the removal of defects will be filled without undue delay, within 30 days from the date of the claim. After this period, the consumer has the same rights as if it were a defect that can not be removed. All complaints are send by standard mail.
In case of a justified complaint, the customer is entitled to compensation for costs associated with the claim (especially postage to pay when sending goods claimed - in value of lowest actually offered shipping method by seller). In case of withdrawal from the contract because of defects to the consumer is also entitled to reimbursement for such withdrawal. The costs associated with the transportation of goods to the customer after the settlement of a claim are paid supplier. VAT invoice, you will receive the goods, also serves as a warranty. Complaints are sent by standard mail or by Express mail (in this case buyer pay 50% of express shipping costs).
7. Withdrawal from the contract
Every individual has the legal right to 14 days of receipt of goods withdrawal. In this period the consumer buyer to the seller to deliver the goods returned.
In the case of this decision about us, contact us by email and observe the following:
- returned goods must be complete
- goods must not be violated or degraded (open container, etc.). If the consumer violates the original packaging with the supplied product that can not be assumed that it could be a consequence of hygiene or safety reasons the use is not possible to return such goods to the supplier
- Please exposed corroborate our sales document, a copy or order number
provide your bank account number, PayPal email and address
- In case of withdrawal from the contract, you will be refunded to your account or address within 10 working days.
Transport costs of returning the goods shall be borne by the customer.
8. Information aboutthe possibilities of conflict the contract under § 616 of the Civil Code
The seller is responsible for the buyer to sell the thing is to take over the buyer in accordance with the contract, and that it is free from defects. Unless otherwise provided by law, compliance with the contract is further understood that the thing sold has quality and properties required by the contract, the seller, the producer or his representative, or on the basis of their expected by the ads, or quality and properties of this kind of thing common that meets the requirements of the legislation is in the appropriate quantity, measure or weight and corresponds to the purpose for which the seller for the use of case stated or for that matter normally used. If it accepts the nature of the case, the buyer has the right to refer the matter before him checked or that its activity was presented to him.
In the event that the matter upon receipt by the buyer is not in conformity with the contract (hereinafter referred to as "conflict with the contract"), the buyer has the right to the seller free of charge and without undue delay, the case brought by the state corresponding purchase contract, and as requested by buyer in exchange either case, or repair. If such a procedure is not possible, the buyer may request a reasonable discount on the price or withdraw from the contract. This does not apply if the buyer for breach of contract knew or conflict with the contract he has caused.
Conflict with the purchase agreement, which will take effect within six months of receipt of the matter shall be deemed to have already existed in its takeover, if not in the nature of the case or if it is proven otherwise.
The company is registered with the Office for Personal Data Protection under number 37416.
The operator of an online store www.sclera-lenses.com
is committed to your personal data in any form to third parties except for the processor and mail orders. Your personal information will be strictly according to the law and used only for communication with you. The data we collect for the purpose of the business case and to improve our services. Processing and handling of personal information is in accordance with Act No. 101/2000 Coll. the protection of personal data. Seller - Gaudete s.r.o., ID: 24679925, Tax ID: CZ 24679925, registered with the Municipal Court in Prague, Section C, Insert 165563, office address: Divišovská 5/2310, 149 00 Prague 4.
An amendment of personal data, or you can delete the request by email.
10. Protect the interests of the customer
Despite all our efforts on quality execution of all orders, it may happen that the customer is not fully satisfied. In these cases, contact the owner of the company, which will show you the situation resolved.
11. Prohibited and restricted goods
We guarantee all goods we sale is legal for sale in Czech Republic (European Union), has CE and ISO. Before you buy items from us, check you can buy and import it to your country. We are not responsible for potential problems on your customs or other offices.
Buyer concluding a purchase contract expressly states that passed eye tests and was advised by a doctor or optician in lens care and the purchase of lenses he was a doctor or optician approved.
12. Not delivered orders
Refund of payment or sending new goods is possible only If the tracking was not recorded a movement consignments in the country received more than 45 days from shipping date. It is not possible to claim the non-delivery of the shipment If the order had been detained on customs or tracking show error in delivery address. If the order was refunded or sent again, buyer must refuse original order.
These terms and conditions come into force 1.1.2013.