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Frequently asked questions

Q: How long will it take to receive my order?

ll orders are shipped from Europe. Delivery times vary based on the country of destination. For estimated shipping times, please click on the link below.

Estimated shipping times

Q: What should I do if I receive damaged products?

All our products are carefully inspected before dispatch. If damage has occurred during transit, do not hesitate to contact us and return the item for replacement. Please only return items via your national postal service. Extra charges will not be accepted for other shipping methods such as FedEx or DHL.

Q: Can I return an item that I am not satisfied with?

Of course, you can. Please contact us at as soon as possible. The product must be returned in new/unused condition within 10 days of receiving the order.

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